"I would just like to let you know that I had a very positive encounter with some of your pupils last Friday evening. I was trying to find the 3G pitch so my son could attend football training, but had managed to get the wrong school site, and not knowing the area at all and having 6 year old twins in the car, I was quite stressed ! A group of 4-5 teenage boys were leaving the school (this was about 6pm) and they all took the time to help me with directions to make sure I got the right place. They were very kind, patient and polite and a credit to the school. I still got a little lost (obviously directions are not my strong point!) and 2 members of your staff helped to show me on the phone where I needed to go.
They all made a fantastic impression on both me and my children, and should be proud of the way they represented your school."